Management Practices and Professional Burnout Among Healthcare Professionals: A Cross-Sectional Study

Dženana Hrustemović¹, Milica Pavlović²

¹Faculty of Pharmaceutical and Health Sciences, University of Travnik, Travnik, Bosnia and Herzegovina
²Secondary Medical School, Belgrade, Serbia

 
ABSTRACT: Professional burnout represents a significant occupational risk among healthcare professionals due to high work demands, emotional strain, and the continuous responsibility associated with patient care. Organizational factors, including management practices and work organization, play an important role in maintaining employees’ well-being and preventing burnout. The aim of this study was to examine the role of management practices in the prevention and management of professional burnout among healthcare professionals. A cross-sectional study design was applied. The sample consisted of 30 healthcare professionals employed in secondary and tertiary healthcare institutions. Data were collected using the standardized Job Demands–Resources Questionnaire (Schaufeli, 2015). Descriptive statistical, correlation, and reliability analyses were used to evaluate the collected data. The majority of participants were female (83.2%), with a mean age of 30.83 years. Nurses constituted the largest professional group (56.7%), with an average work experience of 12.2 years. Overall satisfaction with work organization and human resource management was moderate. The mean burnout score was 2.24 ± 0.23, indicating a relatively low level of professional burnout among the respondents. The findings suggest that organizational factors and management practices play an important role in maintaining employee well-being. In particular, supportive interpersonal relations within healthcare teams appear to be associated with lower levels of professional burnout. Strengthening leadership practices, improving work organization, and providing adequate institutional support for healthcare professionals may contribute to the prevention of professional burnout and improvement of healthcare service quality.
 
Keywords: professional burnout, healthcare professionals, management practices, organizational factors, job demands– resources model
 
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